Applications Support & Maintenance Services

We are India's most trusted company providing complete application modification, bug fixing, testing, documentation update, problem root cause analysis, and requests resolution & problem detection solutions.

Our application maintenance and support services are covered under strict SLA. We are India's most trusted company providing complete application modification, bug fixing, testing, documentation update, problem root cause analysis, and requests resolution & problem detection solutions. Our application maintenance and support services are covered under strict SLA.

Our app maintenance and support services help you improve application quality, lower costs & improve ROI, and resolve complex recurring issues in your app.

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Our Services

Get full cycle web and mobile application maintenance services for your web and mobile apps. From simple support to system monitoring and auditing, we cover everything.

Software Support

Our experts will help you with software issues of any complexity level such as standard issue fixing, proactive monitoring, source code issue resolution, application code optimization, new functionality etc.

Application Maintenance

We provide complete software maintenance services including technology consulting, security audit, server management, OS versions update, application licenses check, resources availability & performance control.

System Monitoring

Our team can monitor your core applications and overall system performance 24x7x365 to ensure maximum uptime. We provide application & server monitoring, event log management, and backup & recovery

Application Improvement

Our engineers revise the current state of an web or mobile application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of software products.

Pre-Support Auditing

We independently audit the software products that are developed by MSS as well as any other third parties. We provide document containing a detailed status assessment and recommendations on its enhancement.

Migration of OS & Server

If operational systems and servers do not perform to the utmost, our specialists can migrate the product to another OS or server in order to improve performance results.

We Cover All Maintenance & Support Challenges

Our web and mobile app maintenance service engineers help you deal with all major and complex maintenance challenges. Our services meet specific challenges that your software faces.

Corrective Maintenance Services

Our experts can customize, re-engineer and enhance your present software solution. We can tackle all major or minor issues that hamper system functionality.

Adaptive Maintenance Services

We also offer adaptive maintenance services in which our team makes sure that your software works stably and reliably in the new, altered environment.

Scheduled Maintenance Services

Our experts make sure that your entire IT system or application stays updated and in-line with the latest technology, ahead of competition.

3rd Party Application Takeover

MSS carries out complete third party application takeover and maintenance. Here is our complete process of third party application takeover:

HANDOVER

Knowledge transfer from present team to MSS

Architecture & code audit

Related documentation auditing

Functional and performance testing

REMEDY ACTIVITIES

Bug fixes

Performance tuning

Missed documentation replenishment

Improvements planning

MAINTENANCE & SUPPORT

Online helpdesk and support service

Scheduled and on-demand updates

Issue tracking and rectification

Backup and recovery

Engagement Models

In this model, we provide you with dedicated infrastructure and skilled mobile app maintenance service team who work exclusively on your project. Choose this model if you want total control on app support & maintenance team and don’t want to get into fuss of hiring employees.

NO HIDDEN COSTS

MONTHLY BILLING

PAY ONLY FOR MEASURABLE WORK DONE

NO SETUP FEES

Under this low-risk model, we work with clients to define expected deliverables and timelines of app support & maintenance services to determine a mutually agreed fixed price. Choose this model if your requirements of app support & maintenance services are unlikely to alter and project duration can be determined

KNOW WHAT YOU’RE GETTING, AND HOW MUCH IT WILL BE

REQUIRES NO CHANGE IN PRICE UNLESS YOUR NEEDS IT

CAN BE SPLIT AND PAID IN MILESTONES

UPGRADE OR CANCEL ANYTIME

Frequently Asked Questions

Here are some questions that are frequently asked by our clients related to application support & maintenance team. If you need more information or have any any other question, feel free to contact us

What types of clients have you worked with?

The majority of our clients are ISVs, SMEs, digital agencies and enterprises. We also have software clients in education, finance, healthcare, media, automotive and retail. Additionally, we serve tech-enabled companies that develop custom software for their business to use internally, as a competitive advantage.

What differentiates MSS from its competitors?

This pointer not syncing with FAQ question We train our community members to provide excellent experience to deliver better software every time.

What is your typical process for working with a new client?

An engagement process with MSS usually follows these steps: Exploratory discussion to identify areas of need, and determine if there is a mutually beneficial relationship. Technical discussion– Sometimes, this is paired with the exploratory discussion. This is where we get into the technical details of what you have and what you are looking for. Qualification call– This is where we identify all of the resources that you may need for your project. Prior to this call, we may provide you with resumes for consideration. Documentation–This is the final step before engagement, where we document the relationship by completing a Master Service Agreement (MSA) for the relationship and a Statement of Work (SOW) for the specific project. In these documents, we outline the relationship parameters, as well as project, resources, costs, timeline and associated dependencies.

Will I be having a full time dedicated project manager?

Yes, we will provide you a full time dedicated project manager, who will work for your project dedicatedly. Our project manager updates you about your ongoing project on regular basis. You can provide him your valuable feedback.

What things should I take into consideration before engaging with MSS?

If you are unsure about your product, your strategy or direction, or how many people you will need or the types of expertise required,MSS is happy to help you with a free assessment. There is no commitment, and the process will help you clarify key requirements to get your project completed successfully.

What lead time is typically needed for different types of engagements before it can start?

Depending on the skillset and volume of the project, we can get started in 2-4 weeks.

Will I need to have face-to-face meeting to begin the project?

In the majority of cases face-to-face meeting is not necessary and most of our web apps are generally completed with contact via telephone, email, or Skype only. We place suggested website designs online via, our secure testing server for you to view the work in progress.

What frameworks and methodologies do you use in your application maintenance practices?

Primary software focus is in PHP, .NET, Java, Android, iOS, Xamarin, React Native, Angular, Node, React, Magento, WooCommerce, Shopify, etc. For more technologies, you can visit MSS.com

Is there any hidden cost?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us. We work hard so that the outlined price quote is strictly adhered to.

How do you price your services?

Pricing is created on a project basis or a retainer schedule. Since the resource needs of each company are different, pricing for each project is customized and presented in the SOW. In general, the initial cost for MSS’ expert resources is higher than hiring a traditional employee, however the benefits include a faster time to learning ramp-up, faster time to software delivery. Other benefits include the flexibility to contract for a part-time or short-term commitment, all of which easily offset the costs. Pricing is typically based on hourly time and expenses, weekly or monthly retainers, or fixed project bids.